NHS COVID app outage sees customers miss flights after being unable to entry COVID passes | Latest News Table

NHS COVID app outage sees customers miss flights after being unable to entry COVID passes

The NHS app and web site skilled an outage on Wednesday afternoon, with customers unable to entry their digital COVID vaccine passes, NHS Digital mentioned.

One traveller instructed Sky Information she had missed her flight to France on account of the app crashing.

An NHS COVID Go exhibits proof of a coronavirus vaccination in addition to take a look at outcomes.

NHS Digital confirmed the service had been “briefly unavailable between 11.45am and three.15pm”.

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However some panicked NHS app customers with imminent journey plans have been compelled to pay for brand spanking new flights after being unable to board with out proof of vaccination.

Caroline Frost, a journalist and broadcaster, instructed Sky Information she had a alternative of paying £420 for an specific PCR take a look at and a flight later this night or £80 to fly out tomorrow.

She was on account of fly from Heathrow to Good on enterprise however has now rebooked to depart on Thursday.

“I had all this earlier documentation, however there was nothing they might do,” she mentioned.

“There may be proof I’ve been by means of this many occasions, I’ve ticked all of the packing containers, I haven’t got COVID, I’ve a double vaccination take a look at in my hand, I simply do not have the app.

Caroline Frost returned home after being unable to board her flight
Caroline Frost returned residence after being unable to board her flight

“It was a jobsworth second. She mentioned I sympathise, however there’s nothing I can do. She phoned her superior, there was nothing he may do. There we have been.

“It was immensely irritating, and it felt like such a waste of cash. And naturally, when the app is up and working I’m the identical particular person, I’ll be in the identical situation of vaccinated eligibility to journey.”

An NHS Digital spokesperson mentioned: “The NHS COVID Go service was briefly unavailable between 11:45 and 15:15 at present on account of a technical challenge with a worldwide service supplier that affected many alternative organisations.

“Following an pressing investigation, this has been fastened and COVID Passes can be found each through the NHS App and on-line.”

Folks travelling overseas or attending occasions and venues in England could also be requested for proof of their COVID-19 standing, which is why on the spot entry to the COVID Go is necessary.

Callum Melia, from Liverpool, who’s at the moment on vacation in Naples instructed Sky Information he had been unable to go to quite a lot of museums he had prebooked as he couldn’t show his vaccination standing, costing him round £20.

He mentioned: “We discovered upon arrival we could not entry the app and acquire entry to the museums.

“This lasted from about 12 – 5.

“We may solely acquire entry to the app as soon as we arrived again on the Airbnb so there was not a lot else we may do within the meantime.”

Earlier this month, Scotland’s newly launched vaccine passport app was additionally hit by technical issues, that means individuals are unable to register their particulars on it.

Folks attending massive occasions and nightclubs in Scotland now want to point out proof utilizing the app that they’ve had two doses of vaccine earlier than they’re allowed in, however simply hours after the app’s launch, social media customers mentioned they have been unable to register on it.

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PM refuses to rule out vaccine passports

Final month, Boris Johnson mentioned the federal government desires to keep away from the introduction of COVID vaccine passports in England “if we probably can”, however added they’d be an choice to be saved “in reserve”.

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